Privacy

Who we are

[RESTAURANT LEGAL NAME], trading as Caleo | Crudos y Parrilla, is responsible for the personal details you give us when you book a table.

Kura Hulanda Village, 56 IJzerstraat, Willemstad, Curaçao

Phone: +5999 696-6768

Email: [PRIVACY EMAIL]

What we collect

• Your name, phone number and (optional) email address.
• Booking details: date, time, party size, seating area, occasion and any notes.
• Allergies and dietary needs. This is health-related information; we use it only to prepare and serve your food safely.
• Children in your party (number, ages, high chair) so we can set your table.
• Whether you want WhatsApp messages, and your answers to confirmation and review requests.
• A photo of you on your guest profile, only if you agree when our staff ask. Only our staff can see it, it holds no location data, and you can ask us to delete it at any time.

Why we use it

• To take, manage and seat your reservation.
• To send your confirmation, reconfirmation and reminders by WhatsApp or email, only if you opted in.
• To ask for a review after your visit.
• To stop spam and fake bookings, using Cloudflare Turnstile.

We never sell your details or use them for advertising.

Who helps us

• Our hosting provider: hosts the reservation system and collects app error reports, with phone numbers and email addresses removed.
• Supabase: stores booking data and handles staff sign-in.
• Cloudflare Turnstile: a bot check on the booking form.
• WhatsApp (Meta), through 360dialog: only if you tick the WhatsApp box. Reply STOP at any time to opt out.
• Resend: sends booking emails.

They only process your details on our behalf. Our fonts are hosted on our own site, so no third-party font service is contacted.

How long we keep it

• Bookings: anonymised 24 months after the booking date (we keep only counts such as date and party size).
• Guest profiles: removed or anonymised 24 months after your last booking (a recent blacklist entry may be kept).
• Profile photos: deleted together with the profile, or sooner when you ask or staff remove it.
• Waitlist entries: deleted after 30 days.
• Anti-spam rate-limit records: deleted after 2 days, and stored only in hashed form.
• Names on reviews: removed after 24 months.

Your rights

You can ask for a copy of your details, or ask us to correct or delete them, and you can stop WhatsApp messages at any time. Email [PRIVACY EMAIL] or call +5999 696-6768. We answer within 30 days.

Cookies and storage

We only use storage that is strictly needed for the booking system to work, such as keeping your booking form filled in and the anti-spam check. We use no analytics or advertising cookies.